Booking terms

 

Booking Conditions

BOOK FINNMARK is responsible for our customers when ordering your experience through us. We ensure that you get the necessary information prior to travel and will contact you if there are significant changes to your order. If you need to contact us before or during your trip, we are available from Monday to Friday 9:00 a.m. to 4:00 p.m. We can be contacted by phone (+47) 78 47 70 31 or e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Booking Conditions

The booking system handles reservations up to 9 persons. You can order until 4:00 p.m. the day before arrival. Your booking is confirmed when you receive a confirmation of your reservation number on e-mail. We recommend all our customers to print out your confirmation and bring this along on the trip. You must be at least 18 years old to make a reservation with BOOK FINNMARK.

Payment and Security

Payment is due when order is completed. BOOK FINNMARK is responsible for the transaction itself, and that the correct amount is deducted from your account. If problems arise with your credit card, we will contact you. Achieves we do not connect, the order will be canceled. Personal information is given on an encrypted page (SSL 128 bit) where it is safe to enter information about yourself and your credit. Only BOOK FINNMARK and the supplier of the product you have ordered will have access to your name and contact information.

Cancellation / change on your part

To cancel or change your reservation, please contact BOOK FINNMARK. Cancellation can be done up to 7 days before arrival with full refund

- There is no refund on cancellation between 7 and 0 days before arrival / start date.

- A change from your side is regarded as a cancellation.

Some of our suppliers and partners operate with different cancellation terms in addition to ours, such as airlines and car rental companies. You will be informed of regulations when ordering from these suppliers.

Cancellation / change of data packets from your site

To cancel or modify the package until 40 days before departure you will get refund of the full amount. Cancellation of the entire package between 40 and 14 days before departure give refund of 50% of the price. Cancellation of the package 14 days or less gives no refund.

Insurance / cancellation insurance

We recommend all our customers to ensure insurance prior to travel.

Our subcontractors

We are responsible for paying our suppliers for what you have booked through us. Our subcontractors are responsible for each part of your application, including full insurance, permits, equipment, staffing, etc., which are in accordance with the then current laws and regulations that apply to the provider.

Cancellations / significant changes from our side

Cancellations and significant changes can occur by:

- Circumstances like weather conditions, breakdowns, labor disputes, etc.
- The conditions in your booking are not met, subject to a minimum number of participants etc.

If such cancellation / significant change happen, and you do not accept the alternative provided for you, we pay back 100%. In order to give you the best experience possible, we reserve the right to make minor adjustments to travel plans. Such adjustments may occur for example due to weather and road conditions.

Groups

BOOK FINNMARK can recieve booking from groups. Please contact us by phone or e-mail.

Complaints

If you find errors or deviations along the way compared to the travel documents you have received, and the matter can`t be corrected on the spot, please contact BOOK FINNMARK as soon as possible. If we are not able to reach agreement, you can contact the Complaints Committee for Corporate Travel, PO Box 2924 Solli, 0230 Oslo. For more information, see: www.reiselivsforum.no

We welcome you to Finnmark!

BOOK FINNMARK
Finnmark Tourist Board, Org No: 965 509 089
Fiskeriveien 4D, 9750 Honningsvåg
Phone: +47 78 47 70 31

 

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